Aims to improve the efficiency and effectiveness of institutional systems, processes, and workflows in a measurable and standardized manner.

Implementation in the Department of Business Management ITS:

• Business Process Digitization: Adoption of integrated digital systems for academic and administrative operations (e.g., MyITS Platform and SiSkripsi).

• Standardized Procedures: Development and implementation of Standard Operating Procedures (SOPs) for all services.

• Information Transparency: Public dissemination of academic and administrative information via the department’s official website.

Focuses on developing professional human resources through merit-based recruitment, fair promotion, capacity development, and performance-based evaluation.

Implementation in the Department of Business Management ITS:

• Transparent Recruitment: Open and merit-based recruitment of lecturers and administrative staff.

• Capacity Development: Ongoing training, workshops, and seminars to enhance competencies of academic and administrative personnel.

• Performance Evaluation: Objective and measurable performance appraisal systems as a basis for promotion and recognition.

Seeks to increase organizational accountability by ensuring performance-based planning, implementation, and reporting.

Implementation in the Department of Business Management ITS:

• Strategic Planning: Formulation of a Strategic Plan (Renstra) aligned with the ITS’s vision and mission.

• Performance Reporting: Transparent publication of annual performance reports for public and stakeholder scrutiny.

• Program Evaluation: Regular evaluation of program achievements to improve efficiency and impact.

This pillar emphasizes service excellence through innovation and responsiveness to the needs and expectations of service users.

Implementation in the Department of Business Management ITS:

• Integrated Services: Provision of one-stop academic and administrative services for students.

• Service Satisfaction Surveys: Regular surveys to collect feedback and drive service improvements.

• Service Innovation: Development of digital platforms to enhance accessibility and convenience for stakeholders.

Ensures internal regulations are harmonized with national policies and eliminate overlap or contradictions.

Implementation in the Department of Business Management ITS:

• Policy Review: Alignment and synchronization of internal departmental policies with ITS regulations and national laws.

• Policy Dissemination: Active communication of updated regulations to all stakeholders to ensure compliance.

• Legal Documentation: Maintenance of an accessible database of rules and policies for staff, faculty, and students.

Refines the organizational structure to be more responsive, efficient, and aligned with institutional goals.

Implementation in the Department of Business Management ITS:

• Organizational Review: Reassessment of departmental structure to optimize roles and responsibilities.

• Strengthening Supporting Units: Empowerment of supporting units such as laboratories, academic services, and research centers.

• Role Clarification: Clear definition of duties and functions to prevent overlap and increase accountability.