Mohamad Rijal Iskandar received his Master degree from Macquarie University Australia, he also received an award of academic excellence in Managing Customer Relationship from the Department of Management Macquarie Business school in 2020. In the field of marketing, Rijal has received certification of Certified Profesional Marketing Asia from Asia Marketing Federation. He has been contributed in several business-related textbook writing projects and marketing researches. His main interests are business management and marketing research, specifically in customer relationship management and digital retail management.